1. Introduction
BluePalms ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using BluePalms, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information for various purposes:
- Account information: Name, email address, and password when you create an account.
- Organisation data: Agency name, team structure, and configuration settings.
- Pipeline data: Lead information, contact details, and deal records you enter into the platform.
- Usage data: Information on how you interact with the platform, including pages visited and features used.
- Technical data: IP address, browser type, device information, and log data.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the BluePalms platform
- Improve, personalise, and expand our services
- Process transactions and send related information
- Send administrative information such as updates and security alerts
- Respond to support requests and inquiries
- Generate AI-powered insights based on your pipeline data
- Monitor and analyse usage and trends to improve user experience
4. Data Storage and Security
Your data is stored securely using Supabase, a trusted cloud database infrastructure provider. We implement industry-standard security measures including encryption in transit (TLS) and at rest.
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating the platform, subject to confidentiality agreements. These include:
- Supabase (database infrastructure)
- Vercel (hosting and deployment)
- Resend (transactional email)
We may disclose information if required by law or in response to valid legal process.
6. AI and Data Processing
BluePalms uses AI models to generate insights from your pipeline data. This processing occurs on your data to surface actionable intelligence. We do not use your data to train AI models or share it with AI providers beyond what is necessary to generate your insights.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access the personal data we hold about you
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to or restrict processing
To exercise these rights, contact us at privacy@bluepalms.app.
8. Cookies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the platform. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of BluePalms after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy, please contact us at:
BluePalms
Email: privacy@bluepalms.app